Refund Policy
At StillGarden, we take pride in offering our customers delicious pizzas and exceptional service. Our goal is to ensure that you are completely satisfied with your purchase. This Refund Policy outlines the circumstances under which we may offer a refund or exchange and the process of initiating a return.
Cancellation Policy
If you need to cancel your order for any reason, please contact us at +44 20 7946 0958 as soon as possible. We allow order cancellations prior to the start of its preparation. Unfortunately, we cannot accept cancellations once your order is in preparation or out for delivery.
Refund Eligibility
Refunds or exchanges can be provided under the following conditions:
- Incorrect Order: If the item delivered is not what you ordered, please contact us within 24 hours of receipt. We will arrange to send the correct item at no additional cost or offer a full refund.
- Quality Issues: In the rare event you receive a product that is not up to our quality standards, please contact us immediately with photographic evidence. Qualifying issues include burnt, undercooked, or significantly different items from what was ordered.
- Missing Items: If an item from your order is missing, please contact us within 24 hours of delivery, and we will arrange for the missing item to be sent to you or provide a refund for the missing item.
Non-Refundable Circumstances
Unfortunately, we cannot issue refunds in the following cases:
- Change of Mind: We do not provide refunds if you change your mind after the order is prepared or delivered.
- Incorrect Address: If you provide an incorrect delivery address and your order cannot be redirected, we are not responsible for issuing a refund.
Process for Requesting a Refund
If you believe you are entitled to a refund or exchange based on the criteria above, please follow these steps:
- Contact us at +44 20 7946 0958 within 24 hours of the order delivery.
- Provide your order number, a detailed explanation of the issue, and any supporting evidence, such as photos.
- Our team will evaluate the request and respond with the outcome and further instructions within 48 hours.
Refund Method and Timing
If your refund is approved, it will be processed and a credit will be automatically applied to your original method of payment. Please allow up to one billing cycle for the refund to appear on your statement. The refund will be issued in £.
Contact Information
For any questions regarding our Refund Policy, please contact us at our support number +44 20 7946 0958 or visit us at our physical address:
43 Bedford Street, Westminster, London, WC2E 9HA, United Kingdom.
Please note that our Refund Policy may be updated periodically. It is your responsibility to review it regularly. This policy was last updated on April 1, 2023.